Complaint Management Process
Education and Student Affairs, Kanchanaburi Campus, Mahidol University

Complaints mean problems that students, parents, service users, graduate users, stakeholders, and the general public are affected by the actions of students or personnel in the education and student affairs agency.

To develop and improve the quality of work in education and student affairs in Kanchanaburi Campus as efficiently as possible, the complainant is requested to clearly state the name of the person/agency/branch that you wish to complain about and please inform the channel that the complaint management committee can contact you for more details and notify you of the results.

Type of complaint

  1. Complaints arising from impairments in teaching/services/personnel behavior
  2. Complaints arising from the service

The channels for submitting complaints are:

  1. Submit complaint form in person to education and student affairs (during office hours) 2. Put the complaints in the red box under the school building
  2. Send a letter to education and student affairs
  3. Sent through the Online Appeal System in the following link

Complaint Management Committee

  1. Screening and Curriculum Development Committee
  2. Kanchanaburi Campus Student Development Committee

Complaint Handling Procedure (The period of action within the faculty is not more than 30 days)

Order Details Responsible person Time
1 Report a complaint through various channels Complainant 5 business days
2 Receive complaints, preliminary checks, and register Director and Secretary/Assistant Secretary
3 Notify/send the matter to the chairman of the board for consideration within 2 business days from the date of receiving the complaint

Notify the complainant of receipt of the complaint within 3 business days from the date of receiving it.

 Director and Secretary/Assistant Secretary
4 Inquire / find details / additional information / preliminary facts Chairman of the board

and secretary

 5 business days
5 Notify and meet with relevant parties to consider facts, causes, and determine solutions. Complaints Management Committee and related parties no later than 12 business days
6 Report the findings of the investigation and make recommendations to the Dean. Chairman of the board 5 business days
7 Notify the results and solutions to the complainants Vice President for Kanchanaburi Campus
8 Gather statistics and reports from faculty and university committees. Chairman of the board Every 6 months

Note

–  Processing is confidential every step of the way.

– In the case of complaints submitted by the “Screening and Curriculum Development Committee and Kanchanaburi Campus Student Development Committee”, the campus must notify the committee of Kanchanaburi Campus within 30 days.